ORDERS
How can I place an order on brandonvintage.com?
Once you've selected your item, click "Add to Cart" and proceed to checkout. Fill out your shipping information (including a valid phone number) and payment information to complete your purchase.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, Shop Pay, Apple Pay, Google Pay, and Klarna. Cash on delivery (COD) is not supported.
Can I change my address after placing an order?
If your order hasn't shipped yet, please contact us immediately to update your address. Once shipped, the delivery address cannot be changed.
Can I cancel or change my order?
Orders can be cancelled before shipping. Once shipped, the order cannot be changed or cancelled.
How can I check the status of my order?
Once your order is processed, you'll receive a shipping confirmation email with your tracking number. If you don't receive it, check your spam folder or contact support@brandonvintage.com.
PRODUCT INFORMATION
Are all items authentic?
Yes. Every product listed on Brand On Vintage is carefully authenticated by our in-house experts. Items priced over $800 include a third-party certificate of authenticity from Entrupy.
Do you offer third-party authentication?
Yes. We support on-demand Entrupy authentication for eligible items.
Can I find an item that is out of stock?
Products marked "Out of Stock" may become available again. You can also contact us to search for a specific item through our network of verified suppliers.
How is the condition of the products described?
Each listing includes details about the item's condition, materials, and photos to ensure maximum transparency.
SHIPPING AND DELIVERY
Where do you ship from?
All orders ship from Milan, Italy.
Do you ship worldwide?
Yes, we ship worldwide, except to war-torn or restricted regions.
Which courier do you use?
Most packages are shipped via DHL, although we may use alternative carriers for specific regions.
When will I receive my order?
Orders are processed and shipped within 1–3 business days. Delivery usually takes 5–7 business days depending on your location.
Will I receive a tracking number?
Yes. A tracking link will be sent via email once your order ships.
CUSTOMS AND TAXES
Will I be subject to customs duties?
International orders may be subject to customs duties or import taxes. These costs, if any, are the responsibility of the customer.
RETURNS AND EXCHANGES
RETURNS AND EXCHANGES
Yes, but only for quality issues. Each item is inspected before shipping to ensure it matches the online description.
What happens if I want to return an item?
Please contact support@brandonvintage.com within 7 days of receiving your order. Returns for personal reasons require approval, and the customer must cover the return shipping costs and any customs duties.
Do you offer exchanges?
Exchanges are handled as new orders once the return is approved.
CUSTOMER SERVICE
How can I contact customer service?
You can contact us at support@brandonvintage.com or via WhatsApp / Live Chat on our website.
What are the service hours?
Our team is based in Milan and is available Monday to Friday, 10:30 am to 6:30 pm (GMT+1).
